Privacy Policy

1. Introduction

At Sylverline, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By using our website, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you interact with our website or contact us, we may collect:

• Name and contact information
• Email address
• Phone number
• Company name and job title
• Project requirements and specifications
• Any other information you voluntarily provide

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and device information
• Browser type, version, and language settings
• Operating system information
• Page views, click paths, and time spent on pages
• Referring website and search terms used
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• To respond to your inquiries and provide customer support
• To deliver our software development and consulting services
• To communicate about projects, updates, and service improvements
• To analyze and improve our website functionality and user experience
• To send relevant marketing communications (with your consent)
• To comply with legal obligations and protect our business interests
• To prevent fraud and ensure website security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With trusted service providers who assist in operating our website and conducting business
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer or merger

5. Data Security and Storage

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of data processing
• Restriction: Request limitation of data processing
• Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

11. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

13. Legal Basis for Processing

Our legal basis for collecting and processing your personal information depends on the specific information and context:

• Consent: When you provide explicit consent
• Contract: When necessary to perform our services
• Legal Obligation: When required by law
• Legitimate Interest: When necessary for our business operations

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Last updated: July 28, 2025